Saltwell is a leading partner in the global food industry, contributing by reducing sodium and improving taste. Born global, Saltwell has business units in Sweden, Cyprus, Chile and the US. The company owns, develops and produces high-quality and BRC-certified sodium reduction solutions.

The Goals of Saltwell

Saltwell aimed to achieve efficient shipment management by streamlining control over shipments with different carriers. The company was dedicated to establishing an effective system for collectively harmonizing data and managing all required shipment documents. For example, they wanted to provide customers with timely updates on the Estimated Time of Arrival (ETA) for their shipments and ensure consistent communication of ETA changes to improve customer satisfaction.

How Holocene’s Solution Helped Saltwell Increase Customer Satisfaction

Saltwell successfully achieved its objectives with the implementation of Holocene’s platform solution. It allowed them to centralize their shipment data and documentation while efficiently tracking ETA amendments. Notably, the system enabled Saltwell to effortlessly share tracking links directly with its customers through a dedicated portal, eliminating the need for customers to inquire about shipment statuses.

This improvement freed up valuable resources, allowing Saltwell to focus on more critical aspects of its operations, rather than solely providing the latest shipment information. Last but not least, customer satisfaction improved thanks to customer-oriented processes.

Key Results:

Streamlined processes for better efficiency
100% data compliance
Centralized shipment documentation
Improved customer collaboration and satisfaction

The Key Outcomes: Centralization, Standardization, Automation, Visibility, and Collaboration

Saltwell's collaboration with Holocene yielded significant benefits as they primarily rely on containers for both inbound and outbound shipments. Holocene's platform provided a centralized solution for Saltwell's shipments, allowing for standardized and streamlined operations and the convenience of having everything in one place.

This consolidation empowered with automation eliminated the need to spend time navigating various tracking sites to locate goods and reduced dependency on multiple freight forwarders for shipment management. With Holocene, Saltwell gained the flexibility to choose carriers, upload documents, and seamlessly track shipment progress, simplifying and enhancing their logistics operations.

Discover how Holocene can Revolutionize your Supply Chain Operations

Holocene revolutionizes cross-border logistic processes through the automation of import-export workflows, eliminating manual repetitive tedious tasks and creating a robust single source of data for supply chain professionals. We offer Robotic Process Automation software, specialized for cross-border logistic professionals, whether it's procurement, supply chain or distribution.

How it works for import operations:

Interested to know how we can elevate your operations through automation? Let’s have a call to discuss how we can help you!